Refund policy

Return & Refund Policy

We want you to be happy with your Heroes Collectibles order. If you receive an item that is incorrect or damaged, please contact us at hello@theherocollectibles.com so we can make it right.

Returns

To request a return, please contact us at hello@theherocollectibles.com before sending your item back.

Customers are responsible for the cost of return shipping for standard returns. Please do not send items back without first contacting us for return instructions.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or you received an incorrect item, contact us as soon as possible so we can evaluate the issue.

Incorrect or damaged items are eligible for a full refund.

Custom and Personalized Products

Because many Heroes Collectibles products are made specifically for each customer, custom and personalized products cannot be returned simply because of a change of mind.

However, if a custom or personalized item arrives damaged or incorrect, please contact us and we will make it right, including providing a full refund when appropriate.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

If your order arrived damaged or incorrect, contact us before returning the product so we can provide instructions.

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund to your original payment method. Your bank or credit card company may require additional time to post the refund.

Questions

For questions about returns or refunds, contact:

Heroes Collectibles
hello@theherocollectibles.com